Privacy Policy

Introduction

Stitcwiddl ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our custom cosplay costume services.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Billing and payment information
• Physical measurements for costume fitting
• Character preferences and costume specifications
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website information

How We Use Your Information

We use your personal information for the following purposes:

• Providing custom cosplay costume services
• Processing orders and payments
• Communicating about your project status
• Sending newsletters and promotional materials (with consent)
• Improving our website and services
• Complying with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations (e.g., payment processors, shipping companies)
• When required by law or to protect our rights
• In the event of a business transfer or merger
• With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of physical and digital records

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality

You can manage your cookie preferences through our cookie management system or your browser settings.

Your Rights and Choices

Under applicable privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict processing of your information
• Data portability
• Object to certain processing activities
• Withdraw consent where processing is based on consent

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain customer information for 7 years after the last interaction for business and legal purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

Governing Law

This privacy policy is governed by the laws of Ontario, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).