Agreement to Terms
By accessing and using Stitcwiddl's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Description of Service
Stitcwiddl provides custom cosplay costume design and creation services, including:
- Custom costume design and manufacturing
- Character recreation services
- Armor and prop creation
- Fitting and alteration services
- Consultation and design advice
Ordering Process
Consultation and Quote
All custom orders begin with a consultation to discuss your requirements, timeline, and budget. We will provide a detailed quote including:
- Project scope and specifications
- Materials and construction methods
- Timeline for completion
- Total cost breakdown
Order Confirmation
Your order is confirmed only after:
- Written acceptance of our quote
- Receipt of required deposit (typically 50%)
- Completion of measurement and specification forms
Payment Terms
Deposit Requirements
- Standard orders: 50% deposit required to begin work
- Rush orders: 75% deposit required
- Deposits are non-refundable once work has commenced
Final Payment
- Balance due before shipping or pickup
- Payment accepted via credit card, e-transfer, or certified cheque
- International orders may require wire transfer
Timeline and Delivery
Production Timeline
- Standard timeline: 4-8 weeks from order confirmation
- Rush orders: 1-3 weeks (subject to availability and additional fees)
- Complex projects may require extended timelines
- Timelines are estimates and may be affected by unforeseen circumstances
Shipping and Pickup
- Local pickup available in Toronto area
- Shipping available throughout Canada and internationally
- Shipping costs are additional and quoted separately
- Insurance recommended for high-value items
Sizing and Fitting
Measurements
- Accurate measurements are customer's responsibility
- We provide detailed measurement guides
- Video consultations available for complex measurements
- Measurement errors may result in additional alteration fees
Fittings
- One fitting session included for local customers
- Additional fittings available for additional fee
- Minor adjustments included in original price
- Major alterations may incur additional charges
Cancellation and Refund Policy
Customer Cancellation
- Orders may be cancelled within 24 hours of confirmation for full refund
- After work commences, deposit is non-refundable
- Partial refunds considered on case-by-case basis
- Cancellation fees may apply for materials already purchased
Stitcwiddl Cancellation
We reserve the right to cancel orders in cases of:
- Impossibility to complete as specified
- Customer non-cooperation or abuse
- Non-payment or payment issues
- Force majeure events
Intellectual Property
Character Rights
- Customer responsible for ensuring they have right to use character designs
- We do not claim ownership of character intellectual property
- Costumes are for personal use unless otherwise specified
- Commercial use requires separate licensing agreements
Our Work
- We retain rights to our construction methods and techniques
- Photos of completed work may be used for portfolio purposes
- Customer may request privacy for sensitive projects
- Patterns and templates remain our intellectual property
Quality and Warranty
Workmanship Warranty
- 30-day warranty on construction defects
- Warranty covers faulty seams, hardware, and manufacturing issues
- Normal wear and tear not covered
- Damage from misuse or improper care not covered
Material Quality
- We use quality materials appropriate for each project
- Material choices explained during consultation
- Upgrade options available for premium materials
- Material defects covered under manufacturer warranties
Limitation of Liability
Stitcwiddl's liability is limited to the cost of the costume. We are not liable for:
- Consequential or indirect damages
- Loss of use or enjoyment
- Travel expenses or event costs
- Damages exceeding the costume's purchase price
Care Instructions and Use
Proper Care
- Detailed care instructions provided with each costume
- Customer responsible for following care guidelines
- Improper care may void warranty
- Professional cleaning recommended for delicate items
Intended Use
- Costumes designed for cosplay and convention use
- Not suitable for extreme activities unless specified
- Safety considerations discussed during consultation
- Customer assumes responsibility for safe use
Communication and Updates
- Regular progress updates provided via email
- Customer responsible for prompt responses to questions
- Changes to specifications may affect timeline and cost
- Final approval required before completion
Privacy and Confidentiality
- Customer information kept confidential
- Measurements and personal data protected
- Portfolio use requires customer consent
- Privacy policy applies to all data collection
Dispute Resolution
Any disputes arising from these terms will be resolved through:
- Direct negotiation between parties
- Mediation if negotiation fails
- Binding arbitration in Toronto, Ontario
- Ontario courts as final recourse
Modifications to Terms
These terms may be updated periodically. Existing orders remain under the terms agreed upon at time of order. New orders will be subject to current terms.
Governing Law
These terms are governed by the laws of Ontario, Canada. Any legal proceedings will be conducted in Toronto, Ontario.
Contact Information
For questions about these terms or our services: